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AU Library LibQUAL+® Survey

Information for AU Library's 2019 LibQual+ Survey

AU Library LibQUAL Survey

LibQual

Ashland University Library
2019 LibQUAL Survey

Survey Dates:  October 21 - November 15, 2019

Survey Q & A

LibQual

LibQual+ Survey

Charting Library Service Quality


What does the survey measure?

The LibQual survey measures "user perceptions of service quality in three dimensions: Affect of Service, Information Control, and Library as Place. For each item, users indicate their minimum service level, desired service level, and perceived service performance. The survey contains additional items that address information literacy outcomes, library use, and general satisfaction. An open-ended comments box provides a wealth of information for qualitative analysis. Participants also have the option to select five additional local questions to add to their survey" (LibQual Survey FAQs).

How will we access the survey?

The Ashland University Library LibQual Survey is delivered online. Links will be provided on the AU Library web siteMyAU portal and the AU Library LibQual Survey library guide.

For those who may need it, a paper copy of the survey is available.  Contact a member of the LibQual Survey Team (irc-aulib@ashland.edu) or ask at the circulation desk, AU Library main floor.

How long is the survey open?

Pre-survey notification will be sent on Wednesday, October 16, informing students, faculty, and staff they will soon receive access to AU Library's 2019 LibQual survey. You will receive three additional survey email notifications on the following dates. Announcements will be posted to MyAU portal on the same dates.

  • Survey open:  Tuesday, October 22
  • Survey reminder: Wednesday, October 30 
  • Survey closing: Tuesday, November 12

Ashland University Library's LibQual survey will be open Monday, October 21 through Friday, November 15.

Is the survey confidential?

Yes. Survey results are confidential; respondents are not asked to provide their name at any point during the process.

Why are general "about me" Qs asked?

Qs pertaining to discipline, position, and library (AU Library or ATS Library) are asked to help us to better understand how respondents are using library resources as they apply to different colleges, majors, and year.

Why did I get a reminder? I completed the survey.

In general, reminders are sent because research indicated that the single highest predictor of response rates in web-based surveys is the number of contacts made, including reminders. The fact that reminders are sent to all respondents, including those who have already completed the survey, is a result of the project’s built-in mechanisms for security and confidentiality.

Once the return is submitted to the project server, its contents are disaggregated and disassociated from the respondent’s email address. This provides maximum security, but precludes any differentiation of respondents/non respondents among the sample. Thus, everyone gets a reminder.

Will I be able to provide comments?

Yes. There is opportunity at the end of the survey to provide comments on library service.

Is there survey compensation? / How do I enter the prize drawing?

There will be no compensation for completing the survey, though incentives are being offered to improve response rates. At the end of the survey, respondents may elect to include an Ashland University email address, which will enter them in our prize drawing.

If I provide an email, how is the survey confidential?

Great question!  Email addresses are stored on a different server.  There is no link between survey responses and email addresses supplied for prize drawings.

From LibQual: "Respondent’s privacy is protected in several ways. First, network addresses are captured. However, this is only very indirect information and it would be difficult to trace back to an individual. Second, sometimes e-mail addresses are captured, but only at the behest of the participant. Extreme measures are taken to separate identifiable e-mail addresses from surveys with responses. Once they are collected, there is no way to link them to an individual’s responses, ensuring confidentiality for participants in the incentive drawings" (LibQual Survey FAQs)

When/how will I know if I won a prize in the drawing?

Prize winners will be notified via email prior to winter break.