Interested in learning more about our LibQUAL Survey? Listen to this AU Library Podcast mini-episode.
What is LibQual+ ?
LibQUAL+ is a tool that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The protocol is a rigorously tested web survey that helps libraries assess and improve library services, change organizational culture, and market the library. The goals of LibQUAL+ are to:
Foster a culture of excellence in providing library service Help libraries better understand user perceptions of library service quality Collect and interpret library user feedback systematically over time
Provide libraries with comparable assessment information from peer institutions
Identify best practices in library service
Enhance library staff members' analytical skills for interpreting and acting on data
Since 2000, more than 1,300 libraries in 33 countries have participated in LibQUAL+, including college and university, community college, health sciences, and academic law libraries. This growing community of participants and its extensive data set of more than one million completed surveys are rich resources for improving library services.
Why Use LibQual?
LibQUAL+ gives AU Library users a chance to tell us what services may need improvement. It provides opportunity for us to respond to, and better manage, Ashland University community expectations for the library. We will be able to explore new services and update existing services to better meet user needs. AU Library will be able to compare our survey data with "that of peer institutions and examining the practices of those libraries that are evaluated highly by their users" (LibQual, General Information).